Delivery is FREE on orders over $100.

All goods are delivered by Australia Post eParcel and include online tracking. We can deliver to either a street address or PO Box and every item is fully registered which requires a signature on delivery. Larger items such as guitars, amps, drum kits and piano stools are generally sent via StarTrack. Please note that orders sent via StarTrack are unable to be delivered to a PO Box.

Express Postage is also available for even faster delivery, usually (but ABSOLUTELY not guaranteed) next day. We'll either use Auspost Express Delivery or Startrack for these items, depending on your location as sometimes Startrack can be a quicker delivery time.

If delivery is attempted and there is no one present to sign for your item, a card will be left advising you to collect your goods from your local Post Office or Startrack depot.

PLEASE NOTE:- Delivery will only be attempted once so please make sure there will be someone at the address that can sign for your goods or feel free to change your delivery address to your workplace. If you have not picked your item up in 5 days, they will send a reminder card to your mailbox asking you to pick your item up. After 10 days they will send your item back to us. If your item is sent back to us, your item will not be refunded. If you wish for us to send you the item again, you will be charged a $15 fee (to help cover charges for the first failed delivery attempt), plus calculated postage fees to re-ship your item.

All goods are carefully packed and fully insured against loss or transit damage.

Goods are dispatched from our huge, fully stocked warehouse generally within 24 hours of receiving payment (excluding weekends and public holidays). The cut off time for orders/same day shipping is generally 8am.

Yes, you may pick your item up from either our warehouse in Heidelberg West or our Greensborough store. We'll call you when your order is ready to be picked up, which is generally within 24 hours after purchase. Please note, there are no order pick ups on weekends.

Living Music does not ship overseas. We do however, ship free to anywhere in Australia. 

Returns & Warranty Policy

At Living Music Stores, we want you to shop with confidence. If you have any questions about your purchase or experience a problem, please contact us first—we're often able to resolve issues quickly.

Online Orders

14-Day Change of Mind Returns

If you've changed your mind, you may return your online purchase within 14 days of receiving it, provided the item is:

• Unused and unopened.
• In its original packaging.
• In as-new, resalable condition.
• Returned with all accessories, manuals, packaging and any bonus items.

Eligible change-of-mind returns may receive a refund, exchange or store credit, at the discretion of Living Music Stores.

A 10% restocking fee applies to change-of-mind refunds only. This fee does not apply where you are entitled to a remedy under the Australian Consumer Law.

Opened items may be accepted at Living Music Stores' discretion for exchange or store credit only, provided they remain in excellent, resalable condition.

Customers are responsible for the cost of returning change-of-mind purchases. Original shipping charges are non-refundable.

For hygiene and safety reasons, opened headphones, in-ear monitors, reeds, mouthpieces, harmonicas, strings, drumsticks, picks, cleaning products, gift cards, software, digital downloads and other consumable or personal-use items cannot be returned for change of mind.

Special order, custom-made, clearance, final sale and discontinued items are not eligible for change-of-mind returns unless required under the Australian Consumer Law.

Products damaged through misuse, accidental damage or improper installation are not eligible for change-of-mind returns.

Faulty Products & Warranty

If you believe your product is faulty, please contact us as soon as possible.

Where required under the Australian Consumer Law, Living Music Stores will provide a repair, replacement or refund depending on the nature of the fault.

Most products are also covered by a manufacturer's warranty. Warranty periods vary by brand and product.

For warranty claims made after the first 30 days, customers are generally responsible for the cost of returning the item to us. If the warranty claim is approved, Living Music Stores will cover the cost of returning the repaired or replacement product to you.

All online returns must be sent to:

Living Music Returns
42–44 Sheehan Road
Heidelberg West VIC 3081
Australia

Please contact Living Music Stores before returning any item so we can provide return instructions and ensure your return is processed as quickly as possible.

In-Store Purchases

3-Day Change of Mind Policy

If you've changed your mind about an in-store purchase, you may return the item within 3 days of purchase, provided it is:

• Unused.
• In its original packaging.
• In as-new, resalable condition.
• Accompanied by a valid proof of purchase.

Approved change-of-mind returns for in-store purchases are eligible for a one-time exchange or store credit only. Refunds are not available for change-of-mind purchases made in store.

Once an item has been exchanged under this policy, no further exchanges, store credits or change-of-mind returns will be offered on the replacement item.

The following items are not eligible for change-of-mind returns:

• Special order, custom-made, clearance, final sale or discontinued products.
• Opened headphones, in-ear monitors, reeds, mouthpieces, harmonicas, strings, drumsticks, picks, cleaning products, gift cards, software, digital downloads and other consumable or personal-use items.

Living Music Stores reserves the right to refuse any change-of-mind return that does not meet these conditions.

Change of mind returns must be processed at the purchase location only. 

Faulty Products & Warranty

If your product develops a fault, please contact your nearest Living Music Stores location.

Most products are covered by a manufacturer's warranty, with warranty periods varying by brand and product.

Where required under the Australian Consumer Law, Living Music Stores will provide a repair, replacement or refund depending on the nature of the fault.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

If a product is faulty, unsafe, not as described, or fails to meet the consumer guarantees, you may be entitled to a repair, replacement or refund in accordance with the Australian Consumer Law.