Shipping Terms & Conditions
SHIPPING TERMS & CONDITIONS
Delivery is FREE & FAST for all items.
All goods are delivered by Australia Post eParcel and include online tracking. We can deliver to either a street address or PO Box and every item is fully registered which requires a signature on delivery. Larger items such as guitar amps & drum kits are sent via StarTrack who are a division of Auspost.
Express Postage is also available for even faster delivery, usually (but ABSOLUTELY not guaranteed) next day. We'll either use Auspost Express Delivery or Startrack for these items, depending on your location as sometimes Startrack can be a quicker delivery time.
If delivery is attempted and there is no one present to sign for your item, a card will be left advising you to collect your goods from your local Post Office or Startrack depot. PLEASE NOTE:- Delivery will only be attempted once so please make sure there will be someone at the address that can sign for your goods or feel free to change your delivery address to your workplace. If you have not picked your item up in 5 days, they will send a reminder card to your mailbox asking you to pick your item up. After 10 days they will send your item back to us. If your item is sent back to us, your item will not be refunded. If you wish for us to send you the item again, you will be charged a $15 fee (to help cover charges for the first failed delivery attempt), plus calculated postage fees to re-ship your item.
All goods are carefully packed and fully insured against loss or transit damage.
Goods are dispatched from our huge, fully stocked warehouse generally within 24 hours of receiving payment (excluding weekends and public holidays). The cut off time for orders/same day shipping is generally 8.30am.
Yes, you may pick your item up from our store in Greensborough, Melbourne. We'll call you when your order is ready to be picked up, which is generally within 24 hours after purchase. Please note, there are no order pick ups on weekends.
Living Music does not ship overseas. We do however, ship free to anywhere in Australia.