FAQ

"How do I get hold of you guys?"

Please feel free to email us at info@livingmusicstores.com at any time.

"Do you offer music lessons?"

Yes! We run music lessons during school terms onsite at all of our stores. Please check out our Music Lessons page for all the information about our music tuition program.

"I need an instrument repaired, can I bring it to you?"

Living Music can repair and service your guitar, bass, banjo, violin or cello. Please see our Repairs & Servicing page for more information.

Unfortunately we do not offer woodwind, brass or electronic service or repairs (ie amplifiers, keyboards, pedals etc).

“How do I go about making a bulk purchase for my school or business?”

Please see our Education Sales page for more information about ordering for your school or business.

“Can I order by phone?”

Yes, we will be happy to take your order by phone. If paying by credit card, you may be asked to provide a copy of your credit card and some ID. Please see our Store Locator page for contact information.

"Do you guys ship to a post office box?"

In most cases, yes! If your item requires a courier, then we can only post to a home or business address.

"Do you guys ship to countries other than Australia?"

Living Music does not ship overseas. We do however, ship free to anywhere in Australia.

"Can I have my item left at my house without having to sign for it?"

Yes, just leave us a note in the checkout section of where it can be left safely.

"Can I come in and view the item before purchasing it on online?"

Yes! We have two real music stores in Melbourne, in Greensborough and Carlton. Our stores are full of ALMOST every item we have for sale online. If we don't have it in-store, in most cases we can have it there in a matter of hours. Check out our Store Locator page to find your nearest Living Music stores and contact us to make an appointment. Our helpful, friendly and experienced team will show you the item you're interested in.

"I'm in a hurry! Can I buy online then pick up from you guys?"

Yes! Just go through the checkout like you normally would and choose 'Item Pickup' when prompted. We'll call you when your order is ready to be picked up, which is generally within 24 hours after purchase. Please note, there are no order pick ups on weekends.

“I have a technical question about an item I saw on your website, can you help?”

Feel free to call us at Living Music Greensborough and we will deal with your enquiry directly.

"Is the item pictured the actual item I'll receive?"

In most cases, your item will look almost identical to the item pictured, but will not be the actual item pictured. Instruments featuring natural timbers will vary in look as wood is a natural occurrence and no two trees are identical. So your guitar will have a similar wood grain to the one pictured, but will vary. Colors may vary slightly with every item.

"How well is my item going to be packed?"

We pack all our goods VERY well. We use strong recycled cardboard and wrap all items with padding to ensure safe transit. All goods are also ensured against shipping damage.

"Where is my item?"

All goods shipped come with full tracking which you can find in your account in the item that you purchased details. If you haven't received your item by the due date, please contact us.

"You sent the wrong box!"

Living Music is actively aiming to keep our carbon footprint to a minimum, which means we recycle boxes for shipping where possible. This means the Martinez guitar you purchased may be packed in a differently branded box, so be sure to fully open your package!

"I don't like my item, can I return it?"

Yes, you most certainly can! Just email us to discuss the simple steps to return your item. The buyer (you) pays for and organises to ship the item back to Living Music. Refunds are given once your item has been returned and meets the refund criteria. You must contact us first before returning your item. All items must be shipped back in the same (or identical) packaging to ensure the item is returned in top & safe condition.

Please see our Returns Policy for more information.

"I have an issue with my product, how can I get this fixed?"

Email us to discuss what the issue is with your item. If the issue is covered under the manufacturer warranty we'll take you through the simple steps to return your item under warranty. We'll then arrange the repair of your item or replacement if deemed necessary. The buyer (you) pays to freight the item back to Living Music, we fix or replace the item, then ship it back to you at our cost.

"Can you guys please add me to your mailing list?"

So you don't miss out on great deals, sales and competitions, we'll automatically add you to our Living Music email list when you purchase an item from us.